Shipping Policy

At Mughal e Azam, we aim to make your shopping experience simple, reliable, and hassle-free. We carefully pack every order and work with trusted courier services to deliver your products safely across Pakistan.

Delivery Coverage

We currently deliver orders all across Pakistan, including major cities and most remote areas serviced by our courier partners.

Processing Time

• Orders are usually processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays may be processed on the next working day.

• In some cases, we may contact you by phone to confirm your order before dispatch.

Delivery Time

Estimated delivery times are:

• Major Cities: 2–4 business days

• Other Areas: 3–7 business days

• Remote Areas: 5–10 business days

Delivery times may vary due to weather conditions, courier delays, public holidays, peak seasons, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated before order confirmation.

From time to time, Mughal e Azam may offer free shipping promotions on selected products or orders.

Cash on Delivery

We offer Cash on Delivery (COD) on eligible orders across Pakistan.

Customers are requested to provide a valid phone number and complete delivery address when placing an order. Our team may contact you to confirm your order before dispatch.

Order Tracking

Once your order has been dispatched, tracking details may be provided through SMS, WhatsApp, email, or other available communication channels.

You can use the provided tracking information to check the status of your shipment through the courier's tracking system.

Delivery Issues

If your order is delayed, damaged, or you receive the wrong product, please contact our customer support team as soon as possible.

For damaged or incorrect orders, we may require photographs or other information to verify the issue and assist you accordingly.

Incorrect Address or Unsuccessful Delivery

Customers are responsible for providing a complete and accurate delivery address and contact number.

If a parcel cannot be delivered because of an incorrect address, unreachable phone number, or repeated delivery attempts, additional shipping charges may apply for re-delivery.

Important Note

Delivery times are estimates and are not guaranteed. Once an order has been handed over to the courier, delivery timing may be affected by circumstances outside of Mughal e Azam's control.

For any questions regarding your order or delivery, please contact our customer support team.

Thank you for shopping with Mughal e Azam.